Privacy Policy
Oraeva Privacy Statement
Last updated: 28 June 2025
Oraeva (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data when you visit our website (oraeva.com), use our services, or otherwise interact with us.
1. Data Controller
Oraeva
Email: support@oraeva.com
Telephone: +44 (0) 7771356184
2. Information We Collect
- Information You Provide Directly
- Contact Details: name, email address, telephone number, postal address when you place an order or sign up for our newsletter.
- Account Credentials: username and password when you create an online account.
- Payment Information: credit/debit card details (processed securely by our payment provider).
- Marketing Preferences: opt-in/opt-out for promotional emails and SMS.
- Automatically Collected Information
- Usage Data: pages viewed, time spent, clicks, referral source.
- Device & Technical Data: IP address, browser type/version, operating system, device identifiers.
- Cookies & Tracking: cookies, web beacons, and similar technologies to personalize your experience and gather analytics.
3. How We Use Your Data
- Order Fulfillment & Account Management
Process purchases, manage your account, send order confirmations, shipping notifications, and customer service communications. - Marketing & Communications
Send newsletters, promotional offers, product launches (only if you opt in). - Personalisation & Improvement
Tailor website content, recommend products, conduct surveys, improve our site and services. - Security & Fraud Prevention
Monitor and prevent suspicious activity, comply with legal obligations. - Legal & Regulatory Compliance
Respond to legal requests or defend legal rights.
4. Sharing & Disclosure
We do not sell your personal data. We may share it only with:
- Service Providers: payment processors, delivery couriers, hosting and IT services—under strict confidentiality and only to the extent necessary.
- Professional Advisors: legal, audit, tax consultants as required.
- Regulators & Authorities: where required by law or to protect our rights.
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enable essential site functionality.
- Analyse site performance via Google Analytics (or similar).
- Personalise your browsing experience (e.g. “Remember me,” shopping cart contents).
- Deliver targeted advertising (only when you consent).
You can manage your cookie preferences via the banner on our site or through your browser settings.
6. Data Retention
- Order & Account Data: retained for as long as your account is active plus 6 years thereafter (to comply with tax and accounting laws).
- Marketing Data: until you withdraw consent.
- Analytical Data: aggregated or anonymised data may be kept indefinitely; any personal identifiers are removed.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”) in certain circumstances.
- Restrict or Object to processing.
- Data Portability: receive a copy of your data in a structured format.
- Withdraw Consent at any time for marketing communications.
To exercise these rights, or if you have any questions, contact us at support@oraeva.com
8. Security
We implement technical and organisational measures (SSL encryption, access controls, staff training) to protect your data from unauthorised access, alteration, disclosure, or destruction.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties. Please review their own privacy notices before providing any personal information.
10. Changes to This Privacy Statement
We may update this statement from time to time. The “Last updated” date at the top will reflect any changes. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please email support@oraeva.com
Copyright © 2025 Orae - All Rights Reserved.
Powered by GoDaddy
